"Our first time at Contessa Hotel, from the great reviews we had read prior to arrival we had high expectations and I must say they were exceeded. Communication via email to the hotel prior to arrival was fantastic, they were incredibly responsive and patient to my email queries and very helpful. We had room 221 which overlooked the pool, spotlessly clean and had everything we needed. We paid extra for the safe and for a fridge, but we expected this, it is clear with the package we took out with TUI that charges locally would be made for extras, so this wasn't a problem for us. The staff overall at the hotel were the friendliest I have encountered in Zante, from reception staff, bar, restaurant, the lovely ladies who clean the rooms and the smashing maintenance man who had to cut into our safe because we lost the key! Nothing was too much trouble for anybody, and everybody collectively ensured our stay was fantastic. One really rainy day, the whole place ran like clockwork to ensure guests were still fed and watered within the lounge area of the hotel, with staff bringing over food and drinks from the pool bar, enduring torrential rain to keep everybody happy. If we come back to Argassi, (we like to visit different places!) we would definitely stay here, the place is faultless. Thank you all for an amazing stay."